Aknaz Mortgages
العربية

Privacy policy

Last updated:

This policy explains what personal data Aknaz Mortgages collects when you use this website, why we collect it, where it is stored, who can see it and how long we keep it. We collect only what we need to answer your enquiry and assess your mortgage eligibility.

Who is responsible for your data?

Aknaz Mortgage Broker Co. L.L.C., trading as Aknaz Mortgages, Tamani Arts Building, Al Asayel St,Business Bay, Dubai, United Arab Emirates, is the controller of the personal data described here. Contact us about privacy at [email protected].

What do we collect?

  • Contact details you enter: first and last name, email address, phone number, preferred time to call, and any message you write.
  • Pre-qualification figures, if you send them: monthly salary, monthly commitments, credit-card limits, residency status, property price, first or additional home, off-plan or ready, age, and the estimate the calculator produced.
  • Consent record: the date and time you ticked the consent box, and which version of the consent wording you saw.
  • The page you submitted from, for example the pre-qualification page or the contact page.
  • The advisor assigned to you to handle your enquiry.
  • Campaign tags: the utm_source, utm_medium and utm_campaign values in the link that brought you here, if any.
  • Technical data: your IP address is used when you submit a form, to block spam and limit repeated submissions. We store only a hashed, non-reversible form of your IP address for 10 minutes. If you send more than one enquiry with the same email address, a hashed, non-reversible form of that address is kept for 24 hours so we can limit how often an existing record is changed.

The calculators work in your browser. Figures you type into them are not sent to us unless you submit the contact step. Calculator share links contain numbers only, never your name or contact details. This website does not accept document uploads.

Why do we use it, and on what basis?

We use your data to contact you about your enquiry, to assess which UAE banks are likely to lend to you, and to keep a record of your consent. The legal basis is your consent, given when you tick the box on the form, under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data [LAWYER REVIEW BEFORE CUTOVER]. You can withdraw consent at any time.

Where is it stored and who can see it?

We use these service providers. Each processes your data only to provide its service to us, and each may process data outside the United Arab Emirates.

  • HubSpot (customer relationship management) stores your enquiry. Our account is hosted in HubSpot's EU data centre.
  • Resend delivers an internal notification email about your enquiry to our advisors.
  • Cloudflare hosts this website, runs the Turnstile check that tells people from bots, and runs the small counters database (D1) used for spam protection. Requests may be handled in the Cloudflare data centre nearest to you. The counters database holds no names or contact details: only a hashed, non-reversible form of your IP address for 10 minutes (and, as above, of your email address for 24 hours).

A copy of your enquiry is also emailed to our two advisors' business mailboxes. That copy is kept for the same period as the enquiry record below and deleted with it.

Some of these providers store or process data outside the United Arab Emirates. We transfer personal data abroad only as the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) allows for cross-border transfers, relying on your consent and on the provider's contractual safeguards [LAWYER REVIEW BEFORE CUTOVER].

Aknaz advisors can see your enquiry. We share your details with a bank only after you ask us to apply on your behalf. We do not sell personal data.

How long do we keep it?

We keep enquiry data for 24 months after our last contact with you, then delete it, unless you become a client and the law requires us to keep records for longer.

What are your rights?

You can ask to see the data we hold about you, correct it, delete it, restrict or object to its use, or receive a copy. Email [email protected] and we will reply within 30 days.

Cookies and analytics

This website sets no advertising cookies. Cloudflare Turnstile may use technical storage only while it checks a form submission.

With your consent, we use Google Analytics 4 to count visits and see which pages and tools help (for example how many people finish the eligibility check). It loads only after you choose Accept in the banner shown on your first visit; if you choose Decline, nothing from Google Analytics loads and no analytics cookie is set. We send Google no name, phone number or email address and no figures you type into the calculators. Google Analytics sets cookies (such as _ga) that distinguish your browser; Google processes this data under its own terms, and we keep reports for up to 14 months. Your choice is stored in your browser; clearing this site's data in your browser settings shows the banner again so you can change it.